1、May I have your name, please?
2、May I see your passport, please?
3、May Iknow your nationnality, please?
1、Could you hold the line, please?
2、Could you write that down, please?
3、Could you fill out the form, please?
1、Would you like to take a taxi?
2、Would you mind sitting here?
3、Would you like tea oe coffee?
1、Shall I make the reservation for you?
2、Shall I draw you a map
3、Shall I draw the curtains?