W:Hello, Jeff, It's Helen. (8) I got your message on the answering machine. What's the problem?
M: Oh, Helen. Well, it's the Grimsby plant again, I'm afraid. (9) The robots on Line 3 have gone wrong
And the line is at a standstill.
W: Can't you replace them with the stand-ins?
M: I'm afraid not. The stand-ins are already in use on Line 6. And the ones from line 6 are being serviced W: When did this happen, Jeff?
M:Well, they've been making a low continuous sound for a day or two. But they finally went dead at 2:30 this afternoon.
W: I see. (10-1) What did you do? Have you tried the Hall plant?
M:( 10-2) Not yet, Helen. I thought I'd better get your OK first.
W: OK. Get on the phone to Tom, and try to get their stand-ins over tonight. We have to be back at fun capacity tomorrow morning. Is it a major job to repair our robots?
M:About a week. That's what the maintenance engineer says.
W:Right. Well, if you can get the ones from Hall, please ask Tom to inform Sheffield that he may need their stand-ins in case of emergency during the next week.
M:OK. Thank you very much, Helen.
W:You are most welcome.
M: ( 11) Sorry to spoil your day off.
W:It doesn't matter.
Questions 8 to 11 are based on the conversation you have just heard.